I recently had a 10x14 deck replaced plus a privacy wall, adhering to HOA requirements. Trex floor and wood combination. From Sales to completion of the project, it was professionally handled from start to finish. Extremely pleased with the quality and attention to detail. Highly recommend Nelson Exteriors to anyone!!
We used Nelson because of previous work. We are currently experiencing several issues with the job . Waiting on Nelson to address
The estimator did not include everything, apparently, in the estimate. I was hit with change orders before I had my first cup of coffee on the very first morning. All I told the estiminator was to identify everything that needed to be done. He gave me the quote and I did not appreciate having additional change orders given to me. In addition, I had spoken to the estimator about using composite wood to replace the deck railing. It was written kind of in that way in the quote. It said that all replacements would be made of composite wood. Then I was told that that didn't mean the deack rails. I was hit for an addition change order for that; however, it was already agreed upon with the estimator to begin with. When I asked to get the estimator on the phone to confirm what we had agreed on, I was told the estimator was on vacation and could not be reached. Which I felt was crap. I am sure he had a phone and I am sure his boss said it was going to cost more of this, so they passed that right on down to me, which is what I asked for at the very beginning so I didn't have any surprises. I got hit with $700 worth of change orders for that and another $600 to replace the boards that they bought with the composite that I originally agreed to with my estimator. These two things drive me nuts.
We are so happy with our results from Nelson Exteriors! We had a great and knowledgeable salesman (Jake) go through what we needed when painting our home. Joshua did a great job as site manager. He was easy to work with and very polite. I can’t say enough great things about them. Our house looks great!
Communication was an issue. The crew did not speak English.
